MEET THEA OLNEY-CSERE
VIRTUAL OPERATIONS MANAGER/ RECEPTIONIST
It all begins with an idea. Maybe you have a creative project to share with the world. Whatever it is, it’s not long before your thoughts turn into a passion. Meet Thea, her passion for being at service to others is felt through her assistance. Her creative idea of providing virtual assistance was driven by her adaptivity due to our ever changing world. MICRO has been honored to share a collective passion with TC Virtual Solutions - CARING FOR OTHERS!
TC Virtual Solutions has given us the opportunity to provide the same client centered care virtually!
Driven with kindness, compassion and hospitality, Thea’s continued thoughtfulness is felt by each of our clients. TC Virtual Solutions is committed to making your experience smooth and stress free. Here to help with all the behind the scene services such as direct billing, reserving appointments, technical support, scheduling and administrative duties, the MICRO Team is privileged to have
TC Virtual Solution Co Limited.
Personal share from Thea:
My main motivation comes from providing excellent service to every client with whom I come into contact with. I strongly believe that every interaction I have is an opportunity to make a positive impact on others. And I look for opportunities to improve my skills so that each client I interact with will have a warm and helpful experience.
My goal is to continually strive to improve the functionality of my workplace by developing, teaching, and implementing new administrative systems. Supporting my team and helping them grow overtime is a focus of mine that I will always work hard towards.
A quote that really resonates with me is ….
To give a real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity. - Douglas Adams
THEA OLNEY-CSERE
Before embarking on my journey as an Operations Manager and Virtual Assistant I worked as an Education Assistant supporting children in my community. My passion for helping others and working with children drove me to attain my Education Assistant Diploma in 2013.
In 2016, I had my first son - I took a year off to immerse myself into my new roll of parenting. Since then I have experienced the pleasures of motherhood and was gifted another boy in 2021. Raising my two little boys has been and continues to be one of my most rewarding accomplishments. Family will always be my number one inspiration and motivation. While my love for my kids continue to grow in unimaginable ways, the drive to do more, my yearning to impact our community and set a strong example for my family was building up inside me.
I started working part-time as a Medical Office Assistant at a Registered Massage Therapy Clinic in 2017. Ever since, I felt first hand the joys of having a work-life balance. My passion for supporting others evolved into being a Virtual Assistant. Providing a service for those who want to thrive in attaining a balanced lifestyle, empowering business owners to share the same joy my family has brought to me while still staying true to the values I hold close to my heart.
I excel in computer operating systems ensuring organization skills needed by entrepreneurs in the health care industry. I am adaptable, strong in accounting aspects, booking, direct billing, and other administrative duties to help operations run smoothly. My knowledge and responsibilities propelled as fast as my love for my family. I am filled with an immense sense of appreciation and gratitude that I have now expanded my services and created TC Virtual Solutions for other Clinics in the Lower Mainland. I proudly lead in all operations for MICRO Massage & Wellness.
EXPERIENCE
Special Education Assistant Diploma awarded on December 13, 2013
Managing Hostile Interactions Certificate - 2013
Personal & Professional Development Certificate - 2013
This course included the following workshops:
Self-awareness and listening skills
Real life problem solving skills
Giving and receiving feedback
Leadership and assertiveness training and interview skills are integrated throughout the program to develop critical thinking and soft skills.
Fundamentals of American Sign Language Certificate - 2013.
POPARD Certificate Awarded - 2013
SET B.C Introduction to Assistive Technology Certificate - 2013
WHMIS Certificate - 2017
Emergency first aid CPR/AED level C Canadian Red Cross Certified - 2017
